Frequently Asked Questions by Vacation Property Renters




Q:  Are all Natural Elements Vacation Rental properties privately owned?

A:  Yes.  All of our homes and condos are privately owned.

Q:  Are the homes cleaned?

A:  Yes, we use 5 star hotel standards to ensure that when you check in at 4:00pm, the home will be clean.  We use fresh laundered linen service on the beds, professional cleaning products, and gentle care to ensure you're pleased.  If we can make your experience better, please call us upon check-in.

Q:  How do I make a reservation?

A:  Easy, we offer several ways to make a reservation.  First, contact one of our Customer Service Professionals at 1-866-985-9378 .  You can reach a staff member 24 hours a day 7 days a week.  You can also make a secure online reservation, or send us an email with your dates, and contact number. 


Q: Where can I find details on check-in time, occupancy, pet policies, cancellation, etc.?

A: Within the rental agreement you can expect to find terms related to check-in and checkout times, maximum occupancy, pet policies, cancellation conditions, and maintenance of the rental.

Q: Why is there a "Maximum Occupancy" stipulation for the homes?

A: Everyone in your party counts as a guest.  For fire safety reasons, the city requires permits, which indicate the maximum number of guests that may stay in the vacation rental home.

Q: Is there an age requirement to make a reservation in one of the vacation rental homes?

A: Yes. You must be at least 25 years of age to reserve one of our vacation rental homes.

Q: When is "High Season" and when is "Low Season"?

A: High Season begins June 15th and ends on September 15th.  Low Season begins on September 16th and ends on April 15th.  Rates vary between these two seasons as well as during holidays and special events at each location.  Please ask a reservation agent for details on specific dates and locations.

Q: How are cancellations/refunds handled?

A: The cancellation policy associated with your rental agreement will clearly communicate penalties associated with canceling your contract. Note that cancellations due to weather conditions are not permitted. Travel insurance can protect your vacation investment if unforeseen circumstances require you to cancel your trip.

Q: What type of arrival instructions should I expect?

A:  In addition to directions to the property, you should be provided with a key code to access the home as well as a telephone number if anything goes wrong. 

Q:  What if there is a problem during my vacation?

A: It is in your best interest to report any problems immediately. Contact information will be provided in the pre-arrival instructions and also posted in the rental. The telephone number listed in this information will be your best resource to quickly resolve any issues.

Q: What happens when I get ready to leave?

A: First, ensure that the property is secure.  Check all windows, doors, electrical appliances and heat to ensure everything is secure and off.  Check to make sure that all your personal items are packed, and nothing is left behind.  Lock the door, and return the key to the lock box securing it with the same code given to access the home.  We hope you enjoy your stay, and will come back again to visit us.