Natural Elements Vacation Rentals Inc

Rental Terms & Conditions

 

Natural Elements Vacation Rentals Inc reserves the right to cancel bookings for reasons beyond our control. Such as but not limited to cancellation of contract between agents and property owner (full refund would apply), damage to rental premises, floods, earthquakes or other natural disasters. Please note refunds will not be given for bad weather.

 

ALL FACILITIES

Facilities which may or may not be included with your rental such as but not limited to: hot-tubs, soaker tub’s, saunas, appliances, are at your own risk.

 

CHECK-IN AND CHECK-OUT

Check-in is 4:00 pm | Check-out is 11:00 am.

Please note the cost of lost keys is $25 and will deducted from deposit.

 

LATE DEPARTURES

Check-out time is 11:00 am. Any late charges resulting from an unscheduled late check-out will be charged to the payment source we have on file. Late departures start at $40 and can increase the later the check out.

 

PERMITTED OCCUPANTS

Each accommodation has a maximum number of permitted guests, depending on the number of sleeping units, as indicated on our website. Tents, campers or trailers are not permitted. If you arrive with more than the permitted number of guests, or have more than the permitted number of guests at the accommodation at any time, or try to over-ride contract re: number of guests Natural Elements Vacation Rentals reserves the right to cancel your reservation and the cost of your accommodation rental will be forfeited.

 

IMPORTANT

If you find a problem with your room upon arrival let us know immediately and we will fix the problem. You must notify us upon check in should there be any issue with your accommodation, this allows us to promptly attend to/correct the issue.  Refunds for deficiencies will not be given if Natural Elements Vacation Rentals has not been immediately notified by the guest(s) and given the opportunity to correct.   Please be advised that we have no control over "acts of god" such as power outages, floods and or weather conditions.

 

ONE NIGHT BOOKINGS

Unfortunately we cannot accommodate one-night bookings. We suggest contacting resorts, hotels, motels or B&B's for one-night accommodation requirements.

 

WEDDINGS, EVENTS, AND GATHERINGS

The properties we manage are located primarily in residential areas; therefore we do not allow our properties to be used as venues for events including weddings, receptions, reunions or gatherings for more people than what the properties can accommodate. This policy is in place to ensure quiet enjoyment of neighbours, minimal wear and tear and parking issues. For assistance with your wedding and events planning, contact us by phone and we would be happy to recommend someone from the area! (250) 726 3646

 

RESERVING A RENTAL

To secure a rental 31 days or more in advanced 50% of the reservation total is charged at the time of your reservation ( Non Refundable - Security Fee / Deposit).  Reservations made with 30 days or less to your arrival date the reservation is due in full.

 

PAYMENT

Natural Elements reserves the rights to correct any errors in calculations/invoices, and you agree to promptly pay outstanding amount, which could result from new staff, human error.  Natural Elements Vacation Rentals Inc accepts all major credit cards. 

 

CANCELLATIONS

You are able to cancel a reservation with 31 days or more notice, the 50% security charge ( Security Fee/Deposit ) is non refundable. Reservations with 30 days or less to your arrival date are due in full and non refundable.  We do recommend trip cancellation insurance to cover you in the event you need to cancel.  This can be purchased through a travel insurance company.  Trip cancellation insurance is recommended.

 

NOISE

Quiet Time is 11:00 pm through 8:00 am. If we receive a noise complaint from neighbouring residents or guests arising from excessive noise after 11:00 pm or before 8:00 am Natural Elements Vacation Rentals may at its sole discretion charge you a $200.00 Excessive Noise Fine.  If the noise is deemed excessive by management at anytime a $200.00 Excessive Noise Fine will be charged.

 

EXCESSIVE WEAR AND TEAR

The person making and paying for the rental of accommodation is financially responsible for the cost of repairs arising from any damage beyond normal wear and tear including but not limited to carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry cleaning costs associated with stains, breakage, theft, and any other damage noted on departure incurred, sustained or brought by any person occupying or using the accommodation. Any theft, lost items, excessive wear and tear, or damage will be charged to the reservation holder. As the reservation holder you are agreeing to be the person financially responsible for the rental, and any costs incurred by you or your guests and give Natural Elements Vacation Rentals Inc full authority to charge the Credit Card number given at time of booking.  Natural Elements Vacation Rentals Inc has the right to charge your credit card in advance of repairs being completed and will refund the difference once any of the listed reasons above has been completed.

 

KEYS

You are required to return all sets of keys, keys are to be left in lock box upon check-out or to be returned to our office at check-out. There will be a $25 charge to replace any lost keys.  Most rental properties have digital deadbolts and keys are not used.

 

PETS

Pets are welcome at pet-friendly designated accommodations if indicated on our website. For those guests bringing pets, there is a pet fee. Dogs are required to be on leash pursuant to the Tofino /Ucluelet Leash Bylaw at all times when on beaches, trails, roads, etc. Guests are responsible for picking up and disposing of pet droppings at all times. Pets are to be supervised and attended to at all times during stay.

 

EXCESSIVE CLEANING

If additional housekeeping is required above and beyond the normal time allotted for each accommodation

you will be charged at an hourly rate of $35 per person for each additional hour of housekeeping required.

To avoid excessive cleaning fees please ensure that:

- the dishwasher is loaded and turned on

- any remaining dishes are thoroughly washed, dried and put away

- your garbage is disposed of

- your recycling is organized

If premises have washing machine, it is appreciated ( not required ) to start the first load of laundry, this allows the cleaners sufficient time to clean prior to the next check in. Thank You!

 

SMOKING

For your health and enjoyment, all accommodations are non-smoking. A $250 Smoking Fine will be charged to your credit card if you smoke inside the accommodation. You may smoke outside the accommodation but are responsible for picking up and disposing of your cigarette butts.

 

HOT TUB

If you are staying at an accommodation that has a hot tub, in signing this agreement you are agreeing  to use those facilities provided at your own risk. You agree to read and abide by The hot tub rules provided in the accommodation booklet. The hot tub is checked on your arrival day and your departure day, and it will be checked every 2nd day during your stay. If the hot tub is required to be drained during your stay or on your departure day due to mis-use, or for any reason whereby Natural Elements Vacation Rentals feels the cleanliness of the hot tub is not up to standard for its next check-in, you will be charged $125.00 to drain, clean and refill the hot tub. Further, you are financially responsible for any damage to the hot tub including repair and/or damaged or missing parts due to misuse.

 

LOST AND FOUND

Natural Elements Vacation Rentals is not responsible for any personal items left behind on departure and will hold items for 2 weeks after departure. Items left behind will upon request be returned by mail COD or by other means as requested for a minimum of $25.

 

LIMITATION OF LIABILITY

Natural Elements Vacation Rentals Inc acts as a rental agent only in respect of the accommodation provided. Natural Elements Vacation Rentals Inc is not the owner or occupier of the accommodation. Natural Elements Vacation Rentals Inc will make every effort to ensure that the accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. Natural Elements Vacation Rentals Inc cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, earthquake, tsunami, or other damage, changes of ownership, termination of management services, changes in the law, or seizure or other loss of the accommodation property. Beyond a refund of all payments made, Natural Elements Vacation Rentals assumes no responsibility or liability arising out of the accommodation not being available or suitable. Natural Elements Vacation Rentals Inc assumes no responsibility or liability for injury, loss or damage arising out of the use or occupation of the accommodation. In agreeing to terms and conditions within this agreement you are hereby removing NER of any liabilities resulting from any amenities/liabilities such as tubs, hot-tubs, decks, slippery surfaces, beach front accommodations, ice. Please use tubs, hot-tubs, beaches at your own risk, and please ensure children of all ages are closely monitored at all times around decks and water (Ocean, Beaches, Tubs, Hot-tubs)!

 

ACCEPTANCE OF RENTAL TERMS

By proceeding with a rental of accommodation provided by Natural Elements Vacation Rentals Inc in its capacity as a rental agent, you are acknowledging that you have read, understood and accept the rental policies, that you agree to pay the accommodation costs and associated fees, and you agree to the limitation of Natural Elements Vacation Rentals Inc liability. In carrying forward (Reserving a rental property) you are hereby agreeing to all terms/policies and conditions and procedures in this reservation contract.